Privacy Policy

Introduction:

Kia Ora Digital (we, us, our) complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) when dealing with personal information. Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable.

This policy sets out how we collect, use, disclose and protect your personal information.

This policy does not limit or exclude any of your rights under the Act. For more information, visit www.oaic.gov.au.

 

Changes to This Policy:

We may update this policy by publishing a revised version on our website. The revised policy will take effect from the time it is published.
This policy was last updated on 30 October 2022.

 

Who We Collect Your Personal Information From:

We collect personal information about you from:

• You directly, when you provide it to us (e.g. via our website, registration, subscription, phone calls, emails, or when using our products or services)
• Third parties, where you have authorised the collection or the information is publicly available

Where possible, we collect personal information directly from you.

 

How We Use Your Personal Information:

We may use your personal information to:

• Provide you with products and services
• Market our products and services to you (including by email or SMS)
• Improve our offerings and user experience
• Conduct credit checks (if applicable)
• Invoice you and process payments
• Respond to your communications, including complaints
• Conduct anonymised research and analysis
• Enforce our legal rights, including defending claims
• Comply with our legal obligations
• Any other purpose you have authorised or that is permitted under the Act

 

Disclosure of Your Personal Information:

We may disclose your personal information to:

• Other companies in our corporate group
• Service providers that support our operations, including IT hosting providers
• Credit reporting agencies (for credit checks)
• Third parties providing anonymised statistical data
• Regulatory authorities or agencies, if required by law
• Law enforcement, if required by law
• Any other person you authorise us to share it with

Some of our service providers may be located outside Australia. This means your personal information may be held and processed in other jurisdictions.

 

Protecting Your Personal Information:

We take reasonable steps to protect your personal information from loss, unauthorised access, misuse or disclosure.

 

Accessing and Correcting Your Personal Information:

Under the Privacy Act, you have the right to request access to and correction of your personal information.

To do so, please email us at hello@kiaoradigital.com.au with sufficient information to verify your identity and outline your request.

We will respond within a reasonable timeframe and may charge a reasonable fee for providing access or making corrections.

 

Internet Use:

While we strive to maintain secure internet connections, any personal information you provide online is at your own risk.

If you post information in public forums on our website, you acknowledge that it becomes publicly accessible.

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we recommend reviewing their privacy policies before providing personal information.

 

Cookies:

We use cookies (small text files stored on your device) to improve your website experience and monitor site usage. You may disable cookies via your browser settings, but doing so may limit your ability to use some website features.

 

Contacting Us:

If you have any questions about this privacy policy, our data practices, or if you wish to access or correct your personal information, please contact:
hello@kiaoradigital.com.au